Are you entering the same information over and over again? A good mobile paperless solution can help. In a typical service office one person takes the service call, fills out the name, address phone number and problem. They call, text or email the service tech with the same information again. Then the tech manually enters the same information on the field ticket or field invoice. When the paperwork comes back to the office the staff retypes the same information again into QuickBooks along with the notes of the work performed. It is a lot of wasted effort and triple entry. In the end you are paying for the extra man-hours and transposition errors.
Why not go mobile. A good mobile solution provides the tech with the information needed, without the double entry. The person who takes the initial call enters the name, address, phone number and problem. With a click of a button, they send it to the tech’s mobile device. The tech enters the work done, and sends it back electronically to the office. The person in the office reviews the work, and with a click of a button sends the invoice to QuickBooks. Data is only entered once, with a tremendous savings in time and money.
With this type of a mobile solution the office still maintains final control to make any corrections to the field technicians mobile work orders prior to updating them into QuickBooks.
With the mobile solution from Fireline Systems your customer list is also protected. It is probably the most valuable asset that you own, and you don’t want someone starting their own business with your customers. Your field techs are only able to see the work orders that are assigned to them.
